Terms and Conditions
DEFINITIONS AND INTERPRETATIONS
These terms and conditions set out our obligations to you and your commitments to us when booking an event with Bubble Footie.
1.0 BOOKING
1.1 Bookings are made by a Group Leader. A binding contract between Bubble Footie and the Group Leader will come into existence only when we send our Booking Confirmation to you.
1.2 Please check your Booking Confirmation together with all other documents we send you, as soon as you receive them. Contact us immediately if any information which appears on the Booking Confirmation or elsewhere appears to be incorrect or incomplete, as it may not be possible to make changes further down the line.
1.3 The Group Leader is responsible for ensuring that other members of his/her party are aware of these terms and conditions and that they consent to him/her acting on their behalf in dealings with us.
1.4 The Group Leader is responsible for the venue if this is not arranged by us. We will need approximately 25m x 25m, access to power and the surface must be suitable for a sporting activity with no obstacles or uneven ground that could cause injury. The pitch hired must be either grass, astro, 3G/4G or all weather multi purpose. We cannot play on concrete or tennis courts. If you are playing indoors this must be a sports hall and we will need clearance from the sports centre to use the facility.
If you provide your own venue and we are unable to run your activity due to the above requirements not being met there will be no refund.
2.0 OUR PRICE POLICY AND PAYMENT TERMS
2.1 When you confirm your booking the Group Leader is required to pay a non-refundable deposit payment of £70 (or such other figure that may be agreed). Unless a different timescale for payment is agreed by us in writing, the final balance for your event must be paid by at least 5 days prior to your event commencing. It is the Group Leader’s responsibility to make sure that all payments are made by members of the group by the due date for payment. If your event is due to commence within 5 days of your booking, then the total price shall be payable at the time of booking.
2.2 Should the final balance not be received by us in time, we will provide notice to the Group Leader that the payment is overdue. If the balance payment is not then recevied within 48 hours of this notice we will be entitled to treat your booking as cancelled by you and retain your deposit.
3.0 CHANGES AND CANCELLATIONS BY YOU
3.1 If you require a change to your booking in any way you must contact us in writing as soon as possible. We cannot guarantee that changes can be made but we will try and accommodate your requests as best as possible.
3.2 Should your group numbers decrease and we are advised of the amendment at least 5 days prior to your event start date, and the final payment has not been made, we will not charge you for the reduction in the groups size subject to the group numbers meeting the required number of participants for an event. Specific events require a minimum group size, if your group size drops below the minimum required you will be liable to pay the final balance for this arrangement based on the minimum group size required.
3.3 All cancellations must be notified to us in writing immediately. If you cancel the whole booking before the final balance is due, your deposit will not be refunded. However, provided you notify us of your cancellation before your final balance is due; your deposit may be transferred to another mutually agreed date within 12 calendar months of the original booking date. In the event the Group Leader cancels the booking within 5 days of the Event after the final balance has been paid all monies are non-refundable.
In the event of cancellation by you the amount you must pay unless agreed otherwise are as follows:
More than 5 days before the event: Deposit will be retained
Less than 5 days before event: The total cost of the event must be paid
For parties that have paid their full balance more than 5 days before the event and cancel more than 5 days before the event the deposit will be retained and the final balance will be refunded to the Group Leader less an administration fee of £25
For parties that have paid their full balance more than 5 days before the event and cancel less than 5 days before the event the full balance will be retained.
4.0 CHANGES AND CANCELLATIONS BY US
4.1 Bubble Footie reserves the right at any time to cancel or change the event and to substitute alternative comparable arrangements without compensation and accepts no liability for loss of enjoyment as a result of these changes.
4.2 Wherever possible we will always try and accommodate reduction in numbers incurring no cost to the group. However, should the numbers attending be insufficient to run all or part of the event we reserve the right to charge the group for the minimum numbers required for the event.
4.3 The majority of changes made by us will be minor for example a change in venue for an activity where the new venue also hosts the same activity. In the rare event that we are forced to change or cancel, we will inform you as soon as possible. No refund will be provided where a new venue is provided within a 20 mile radius of the original venue.
4.4 We will always endeavour to notify you of any changes as soon as possible. However, under no circumstance are we obliged to refund any element of an event cancelled due to war and, threat of war, riots, terrorist activity, industrial disputes, natural disasters, fire, bad weather conditions and similar events beyond our control.
4.5 COVID-19 Should any Government restrictions prevent us from being able to provide your event then, for all bookings made between 01/02/21 and 01/04/21 only a full refund of any monies paid will be made to the Group Leader.
5.0 LIMITATION OF OUR LIABILITY TO YOU
5.1 We will not be liable where any failure in the performance of the contract is due to:
5.1.1 you; or
5.1.2 a third party unconnected with the provision of the arrangements and where the failure is unforeseeable or unavoidable; or
5.1.3 unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee or forestall.
5.1.4 you or any member of your group suffer illness, personal injury or death attributable to a third party unconnected with the provision of the services, or as a result of failures due to unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which we or our suppliers, even with all due care, could not foresee or forestall, we will offer you such advice, guidance and assistance as is reasonable in the circumstances.
6.0 YOUR RESPONSIBILITIES
6.1. HEALTH PRECAUTIONS
6.1.1 Some of our events involve strenuous activities. It is your responsibility to ensure that you and your group members have the levels of health and fitness required for any particularly strenuous activities.
6.1.2 You must provide us with full details of any existing medical or physical problem (including unusual height or weight) or disability that may apply to any member of your group and which affect your event at the time of booking. If in our reasonable opinion, your chosen arrangements are not suitable for the medical or physical problem or disability or you are not accompanied with someone who can provide all assistance that may be required, we have the right to refuse to accept the booking or you may not be able to participate in certain events in which event we shall not be liable for any losses or compensation arising. If you do not give us full details of any medical or physical problem or disability at the time of booking, we can also cancel the booking when we find out the full details if in our reasonable opinion the arrangements are not suitable in the circumstances. If we cancel in this situation, monies paid towards the event will be non-refundable and cancellation charges as set out in clause 3.3 must be paid by the person concerned.
6.2. BEHAVIOUR
You must be responsible for the behaviour of yourself and your group, for the duration of the booking process and the event itself. We can refuse to accept you as a customer or refuse to continue dealing with you and/or any other member of your party by terminating your arrangements if behaviour is or is likely to be, in our reasonable opinion, or in the reasonable opinion of other person in authority, disruptive, upsetting or dangerous to yourself or anyone else or if you or any member of your party have caused or are likely to cause damage to property. This includes but is not limited to the possession and consumption of illegal substances by any members of the group, which is strictly prohibited during all aspects of the itinerary. We will not pay any refund, compensation or other sum whatsoever or any costs or expenses incurred by you if we have to terminate your arrangements due to such unacceptable behaviour.
6.3. ACTIVITY TIMINGS AND LOCATIONS
Our itineraries are designed for you to achieve maximum enjoyment from your arrangements. The general advice and timings provided must be adhered to at all times and failure to do so may result in your group being unable to participate in particular activities. We cannot be held liable should you fail to follow our advice or adhere to our planned timings.
7.0. IF YOU HAVE A COMPLAINT
7.1. If you have cause for complaint whilst at your event, you must bring it to the attention of your event organiser immediately. They will do their best to rectify the situation.
7.2. If your complaint is not resolved locally, or you wish to make a formal complaint about the service you have received from us, please send your comments in writing within seven days of the event, via email to info@bubblefootie.co.uk Due to the volume of events that take place, we will be unable to handle your complaint once we are beyond the 7 day period as we will be unable to confirm with staff exactly what happened on the day. We will endeavour to respond within 14 days of receipt and resolve any issues raised within 28 days.
7.3. Complaints regarding product quality, staff attitude and venue facilities will be dealt on a case to case basis and an appropriate refund will be issued accordingly. If you choose to leave your event early against the wishes of the supplier or ask for your event to be finished early against the wishes of the supplier no refund will be provided.
8.0 MISCELLANEOUS
8.1. CHANGES DUE TO CIRCUMSTANCES BEYOND OUR CONTROL
8.1.1. Should Bubble Footie for any reason beyond its control be unable to gain entrance to a facility due to unforeseen circumstances where an activity is due to take place that results in a delay to the start time but the event is then carried out in full then the customer will not be liable for any damages or compensation unless the customer is unable to stay for the full event once the event gets under way. In the event that the customer is unable to stay any compensation will be dealt with on a case to case basis.
8.1.2. Bubble Footie has the right to make any venues changes, within reason i.e. double bookings, venue closed, suitability etc this can be done up to the day before the event date with notification given as soon as possible. In the event that we cannot contact you by phone an email will be sent to the Group Leader informing of the change, it is up to the customer to check emails and voicemails before each activity. It is extremely rare that we make changes within 14 days of your event but if we do we will endeavour to get a similar venue as close as possible to your original venue. In the event of a like for like venue being found no refunds will be offered and we will not be liable for damages or compensation.
8.1.3. Bubble Footie will not be liable to pay any compensation if we are forced to cancel or in any way change your arrangements as a result of unusual or unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even with all due care. These include unavoidable technical problems with transport, war or threat of war, civil strife, industrial disputes, natural disaster, bad weather, epidemic or terrorist activity.
8.2. JURISDICTION/GOVERNING LAW
We both agree that any dispute, claim or other matter of any description (and whether involving personal injury or not) which arises out of or in connection with your booking must be brought in the Courts of England and Wales.
9.0 GENERAL TERMS AND CONDITIONS
These terms and conditions are in place to ensure the smooth running and enjoyment of your event. The provisions of these conditions are severable and distinct from one another and, if at any time any of the provisions is or becomes invalid, illegal or unenforceable, the validity, legality or enforceability of the other provisions shall not in any way be affected or impaired. The headings in these conditions are for convenience only and do not affect the interpretation of the agreement. For the avoidance of doubt nothing in these conditions shall confer on any third party any benefit or the right to enforce any provision of these conditions.